To ensure an optimal shopping experience on AMIKYO, we offer hassle-free returns and refunds for most of our items.
If you are not completely satisfied with your purchase, you can request a return, provided that the order meets all the return requirements outlined in this policy.
You can request a return for items covered by the "3-day hassle-free return policy."
Eligible items will be marked with an icon on the order details page, as illustrated below.
If you wish to return an item, you must submit a return request within 72 hours of receiving the package.
Example: If you receive your order on December 16 at 11:00 AM, you can request a return between December 16 at 11:00 AM and December 19 at 11:00 AM.
Follow these steps:
Log in to your account on AMIKYO.com to request a return.
Find the order and click "Return."
Select the reason for the return.
Choose your return method:
📌 Important: Regardless of the return method chosen, the package must be shipped within 3 days of the return request.
Once the package has been shipped, you can track the return and refund status via the order details page or our email notifications.
For items returned in accordance with this policy and after inspection, AMIKYO will process your refund within 3 to 7 business days.
The refund will be issued to your original payment method.
UPS Return Fees: If you choose UPS, a $12.99 return shipping fee will be deducted from your refund.
Non-refundable shipping costs: If the return is not due to an AMIKYO error or a carrier issue, the initial shipping cost (from the platform to the customer) will be deducted from the refund.
Insurance fees are non-refundable (if applicable).
Certain items are not eligible for return.
For more details, please refer to the order details page.
Customers must ensure that returned items and all associated accessories (e.g., tags, manuals, warranty cards, etc.) are complete and in perfect condition, without irreversible signs of use.
Some items have functional or high-value outer packaging.
Gifts received with a purchase are not required for the return.
Items with single-use sealed packaging must not be opened or damaged.
