DELIVERY
AMIKYO Return & Refund Policy
To ensure an optimal shopping experience on AMIKYO, we offer hassle-free returns and refunds for most of our items.
If you are not completely satisfied with your purchase, you can request a return, provided that the order meets all the return requirements outlined in this policy.
I. Returnable Items
You can request a return for items covered by the "3-day hassle-free return policy."
Eligible items will be marked with an icon on the order details page, as illustrated below.
If you wish to return an item, you must submit a return request within 72 hours of receiving the package.
Example: If you receive your order on December 16 at 11:00 AM, you can request a return between December 16 at 11:00 AM and December 19 at 11:00 AM.
II. How Does the Return Process Work?
Follow these steps:
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Log in to your account on AMIKYO.com to request a return.
- If you are not registered, locate the relevant order in the confirmation email and click "View My Order."
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Find the order and click "Return."
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Select the reason for the return.
- Depending on your selection, additional information may be required.
- Follow the instructions, then click "Confirm" to proceed.
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Choose your return method:
- Return via UPS: We will provide a UPS return label (return shipping costs are the customer’s responsibility).
- Return via your preferred courier: You must provide a valid tracking number to avoid any delays in processing the refund.
📌 Important: Regardless of the return method chosen, the package must be shipped within 3 days of the return request.
- After this period, the return process will be canceled.
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Once the package has been shipped, you can track the return and refund status via the order details page or our email notifications.
III. Refund
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For items returned in accordance with this policy and after inspection, AMIKYO will process your refund within 3 to 7 business days.
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The refund will be issued to your original payment method.
- Depending on your bank or payment provider, it may take between 5 and 14 business days for the refund to be completed.
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UPS Return Fees: If you choose UPS, a $12.99 return shipping fee will be deducted from your refund.
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Non-refundable shipping costs: If the return is not due to an AMIKYO error or a carrier issue, the initial shipping cost (from the platform to the customer) will be deducted from the refund.
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Insurance fees are non-refundable (if applicable).
IV. Non-Returnable Categories
Certain items are not eligible for return.
For more details, please refer to the order details page.
V. Return Conditions & Customer Responsibilities
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Customers must ensure that returned items and all associated accessories (e.g., tags, manuals, warranty cards, etc.) are complete and in perfect condition, without irreversible signs of use.
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Some items have functional or high-value outer packaging.
- This original packaging must be returned along with the product.
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Gifts received with a purchase are not required for the return.
- However, if the gift is lost or damaged, the refund amount will be adjusted accordingly.
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Items with single-use sealed packaging must not be opened or damaged.
- Definition of "sealed": Packaging that is secured by the manufacturer with a seal or full plastic wrapping.
SECURE SHOPPING
